Last Updated: June 2024

Welcome to Weave World Shop (“we”, “us”, or “our”) at softhomefabrics.com. We are committed to protecting the privacy of our global community of designers, decorators, and fabric enthusiasts. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you place an order.
  • Transaction Information: Details about purchases of our fabrics (Alcantara, awning fabrics, denim jeans fabrics, etc.), payment amounts, and order history.
  • Technical Data: IP address, browser type, device information, and operating system.
  • Usage Data: Pages visited, time spent on site, and navigation patterns through our fabric collections.
  • Communication Data: Correspondence when you contact our support team at [email protected].

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for our premium fabrics and textiles
  • Provide secure payment processing through Visa, MasterCard, JCB, and PayPal
  • Communicate about orders, shipments, and customer service inquiries
  • Improve our website experience for fabric professionals and enthusiasts
  • Prevent fraud and enhance security for international transactions
  • Comply with legal obligations related to global fabric sales

3. Data Sharing and Disclosure

We may share information with:

  • Payment Processors: To complete transactions (using tokenization technology that prevents storing full card details)
  • Shipping Providers: To deliver your fabric orders worldwide (excluding some Asian and remote regions)
  • Service Providers: Companies that help with website hosting, analytics, and marketing
  • Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliance for card processing
  • Secure servers with limited access
  • Regular security audits of our systems

Data is stored in the United States at our headquarters: 1456 East 39th Street, Savannah, US 31404. We retain information only as long as necessary for business purposes or legal requirements.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Receive a copy of your data in a portable format
  • Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing requests.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences when browsing our fabric collections
  • Analyze website traffic and improve performance
  • Provide personalized recommendations for textiles and materials
  • Measure the effectiveness of our marketing

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (with some regional exceptions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Email: [email protected]
Mail: Weave World Shop, 1456 East 39th Street, Savannah, US 31404
Hours: Mon-Fri 9am-5pm EST